Black Milk Clothing Reviews
Based on 20 customer reviews and online research, blackmilkclothing.com has a consumer rating of 2.2 out of 5 stars, indicating that most customers are not satisfied with Black Milk Clothing.
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1 Star(10)
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How would you rate Black Milk Clothing?
Top Reviews
Black Milk has TANKED. But most importantly: They Do Not Care. The reviews below ring true for the entire client base that made BM Clothing such a run away success. We loved the designs and the quality was out of this world. We ordered. We told our friends. We got stalked in public by women wanting to know where we got what we were wearing. We wrote black milk clothing on more scraps of paper and handed to strangers than we could ever remember. We were called Sharkies. We loved BM. BM loved us. We were in it together. Building this brand and proud to wear it out where ever we went. We had true dedication to Black Milk and the original creator.
Then it changed. And a whole brand new bandwagon of complete beeches rolled into town and pulled the rug out from all of us. We spent hundreds and sometimes thousands on BM designs because of the trusting return policy; if a 100.00 pair of amazing tights didn't fit--we could send back. We held this return policy sacred and never abused it. Then suddenly, while we were still trusting you and still buying and making our boyfriends buy us your stuff--you pulled a fast one. Many ladies ordered and got stuck with ill fitting clothing because you took your high end designs overseas to shonky third world countries. You wouldn't accept returns. Your customer service ladies were curt, short and unappreciative of our years of word of mouth business building we'd given. They did not care about the buckling seams or the ill fitting bathing suit or the tights that had a saggy bum but cost 120.00. They could not care less about how many angry original customers were crying foul. The original owner sold out or brought in marketing partners. The quality tanked. The sizes tanked. The materials became thin, cheap and even seams became visible. Some items ran small, others large, there was no measure to order accurately because quality control and sizing was in a foreign country. And yet the prices stayed the same. 100 tights, 150.00 dresses. The original customer base felt burned and insulted, because we knew we had built your brand and you left us when you no longer needed us. Like a bad boyfriend who uses one girl to get over another then ditches her when the first look alike comes along--BM, hate to say it but like a smarmy boyfriend we trusted--you suck. This is why there's hate in them there reviews down below--because it was just too damn personal for most of us. And now we refuse to spend our money on your site--even if we want to--just due to principle of how your new customer service babes treated us. Many of us hope you fail.
I know I personally never give out the name black milk anymore when people ask where I got my cool outfit. I will not build a brand that turned on your customer base as you did.
Yes the BM site still looks cool and you may be very tempted to do some late night purchasing of these one of a kind items but know this: the quality will not be what you expected. if you are an original bm customer, the quality wont be the same as all the other stuff in your closet. the fit will run smaller on some items and larger on others, and whatever doesn't work---you'll be out the hundreds of dollars you paid for it--because BM will not honor any return for any reason--even when it's due to their own plummeting quality control. But hey if you like gambling in Vegas and losing your money then you might feel right at home buying from here--a trilling high followed by an agonizing sense of loss!
BUYER BEWARE. I have always been a loyal Black Milk customer for nearly a decade, and have spent hundreds of pounds on their site, despite the expensive import fees as an English buyer. However, their poor customer service and inflexibility regarding T&C’s means I unfortunately will never purchase from them again and cannot in good conscience recommend them to anybody else. At the end of the day, no matter how nice your products are, if your core values and the way you treat the people who make you money, aren’t good, then it lets the whole business down.
I had an incident a while back when ordering a pair of burnt velvet leggings. The first time I wore them I noticed they had a slight ladder, so I contacted CS asking for a replacement (they weren’t LE, they were regular line). They flat out refused to offer anything to fix this, instead they blamed me for not being delicate enough with the item and refused to exchange them. They didn’t even offer me a slight discount or store credit. Nothing. I should have taken this red flag and immediately stopped shopping with them but fool me twice I guess.
The latest incident is that due to the pandemic I haven’t been able to collect an item from the sorting office and so it has been automatically sent back to them. I emailed some time later and asked that once it’s received, I would like a refund. They flat out refused to do this and cited their T&C’s which state that for a Return to Sender, the buyer has only two options, you can either pay handling fees to have store credit or pay even more money to have the item sent back to you again. However, at this point as I am out of work and as my financial position has significantly changed, I would simply like a refund of my monies. Call me crazy, but what exactly is the difference between RTS and a traditional return for black milk? As long as they’ve received the item within the returns period, why can’t their consumers have a refund for said item? Both other options needlessly lose the customer money. This is a cruel and money grabbing scheme which only benefits the company. I would never recommend a brand which unyieldingly does this, especially during such difficult and unprecedented times. Good will = none existent.
Customer Reviews (20)
So this is the first negative feedback I have ever had to leave on a company, which is really saying something. I always let a company right the mistake before running here to Karen off but honestly after being a Sharkie for over 8 years - with a huge collection that I bought direct- the company is dead to me.
Long story short 6 years ago a piece went missing in the post. I got a quick refund, an awesome sorry from customer services and I went on to order loads more. Like LOADS. Last year a piece went missing in the post and I was treated like garbage. I'm UK based and they tried to pull the 'when it returns to us we will take off money for non delivery and you'll get a credit note' NO. There was no attempted delivery. The tracking showed it sat AUZ side for 88 days. When you sell to a country you have to bide by their distance selling rules. I felt like I was training their staff but really know it's a tactic to not have to pay out. The agony of trying to get either my pieces or my money back was just insulting when they could see how many items i'd bought and that in that time only once before had I asked for a replacement - even though i've had faulty garments, packaged take ages to arrive etc etc etc.
The quality is also not there anymore with the Garments being sewn up out of house - the last garment I bought that actually arrived (pokemon overalls) fuzzed like a baby kitten. I know how to wear and look after BM so this wasn't me wearing layers that rubbed.
They also a few years back changed their system and somehow all my orders right before I could get a special piece for amount bought just disappeared. That left me salty for a long time but now it's the end and I'm officially divorcing BM. I hope anyone reading this saves themselves from a messy divorce. I thought that maybe BM just treated the UK customers like this... but after reading reviews. I guess it's everyone.
I absolutely love their clothing line! Great print ideas and all. However, I hate how they release stuff. You buy something limited, so it makes you rush your purchase and pay a lot of money for shipping just to se ANOTHER drop next week, and you want another item,so you make another purchase and pay for shipping AGAIN.
I know it is marketing, but it makes me hate Blackmilk clothing.
It is like you always have to have money in your pocket to be able to buy something you like whenever it drops and before it disappears.
The stuff is great as I said, but often overpriced too.
LOVE BlackMilk <3 I have been shopping with them for 10 years and they are still a staple part of my wardrobe. They always go above and beyond if there are ever any issues, and their CS and social team are always so friendly.
I'm shocked that BlackMilk has so many negative reviews -- I've ordered from them numerous times & their products have never yet been disappointing. The items look beautiful in the pictures, & also beautiful in reality. Fiber content is as advertised, & sizing is true & as described. Many of them are made from fragile specialty fabrics & must be washed with extra care, but this is clearly stated in the product descriptions, which it's hard NOT to see before you buy. Some of their items are made for them in, & shipped from, China, but they are quite open about this. I believe BlackMilk to be an honest & ethical company.
The quality can be inconsistent when you get the things that are made in China. Steer clear of the sleepwear. I've got Pokemon dresses that were made in China, and I love them. I have heard they aren't the same quality as previous burned velvet dresses, but I never owned one before this. I adore it. The overalls are my absolute favorite! As are the shorts. I own about 50 skater dresses that all last forever. I still receive all my orders, whether I pay Express shipping or standard. It's not Australia's fault that mail in general from one country to another is MESSED UP due to Covid. You will receive your order faster if you pay Express.
Customer service has always been helpful for me. I know of others who have had issues, but I have experienced none myself.
Overall, these are still my favorite clothes to buy and wear. I get compliments, and I feel fashionable. Blackmilk may not be perfect, but I feel like they still dedicate more time to their customers and making cute clothes, than most high fashion companies. I still highly recommend them! I've been buying for at least 8 years.
Pro tip, buy your items through PayPal. Then if you don't like it, PayPal will pay for the return shipping up to $45 a year!
So, I've been a loyal BM customer for about 4 years now. I noticed a stark contrast in the quality of their clothing in the last year, however. The sizing is off, the materials are generally awful (think Halloween costume-type synthetics for dresses), and they are now outsourcing to China for much of their manufacturing while still charging the same premium price. To give an example, I ordered a pair of black leggings over a year ago that were designed and made in Aus. I wear these leggings religiously. They've been washed many, many times, including accidentally going through on the hot cycle and in the dryer with everything else multiple times. They still look relatively pristine and the stitching is still solid. To contrast, I ordered a second pair of BM black leggings a month ago that were manufactured in China (for the same price, mind you) and after the first wash (on delicate, hang to dry), there is pilling. 3 washes later and the pilling is obvious and the stitching in the back is already loosening slightly. Plus they just don't fit the same. I noticed the same trend in the dresses I ordered last year versus the ones I ordered within the last 6 months or so. They feel different, they look different, they don't last. Such a shame. Now, I would be willing to forgive BM if they were willing to match their prices with the new, lesser quality products they pump out in a fast-fashion manner nowadays. Alas, they don't: instead, they gloss over any sort of concern on their Facebook page with rainbows and smiley faces, and refuse to acknowledge authentically and respectfully their loyal customers who notice a profound decrease in quality. I want to love BM, but I don't anymore. Until their manufacturing changes, I cannot support them any longer.
Awful quality!
I purchased a dress for $110 and a long sleeve tee for $80.
Both are TERRIBLE!
Cheap material. Seams are wonky. No label on the clothing. They look like something I sewed in year 12 home economics class.
I have purchased staple like items from Shein in the past and honestly it seems like they’re made in the same factory, except BlackMilk charge premium prices for their clothing.
I expected a lot better... or at least a label on the clothing! That truly goes to show how cheap the items are and that they’re made in a run of the mill factory overseas.
Shame because the styles and designs are great. But I will never buy from them again.
After reading the other reviews on here I’m not even going to bother contacting customer service as it would be a waste of time.
:(
High quality fabrics and correct sizing. Shipping was excellent too, I just wished it came in a better packaging but it’s all good cause it madeup for its quality. Really love my new workout clothes!!
I purchased a slinky skirt as a gift for my cousin’s birthday knowing that she had some Blackmilk pieces that she bought years ago and still loves today.
First off, the “express” shipping is laughable. It took almost two weeks from the date I placed the order to when the package (nasty thin black plastic mailer with no padding that left a god-awful smell all over the garment) showed up in my letter box - lucky it was free, or I would be seeking a refund for the joke that is their fast shipping service. Secondly, for a skirt that cost over $100 AUD the quality is appalling. The fabric is printed badly. When you stretch the material you can start to see the gaps in printing and it looks sheer. The pattern has been cut lazily and the hemline is noticeably uneven, the seams on the unlined skirt are overlocked (which are itchy) and look very cheap, and there’s not even a tag on the item to show that it’s a Blackmilk item or what size it is!
How on earth am I going to explain this is a genuine Blackmilk garment to my cousin on her birthday card?? There’s no way she would ever believe it.
I will never purchase from Blackmilk again. Don’t waste your money. The cheap imitations are probably of equal quality.
I brought a few Active wear items from Black Milk end of 2020 and the sizing was absolutely awful. Everything was so tight I could have cut my blood circulation off!
Had to return the lot and will not buy active wear from them again. Perhaps you should have these made in Australia instead of China and you may not have this problem.
I love their leggins but they send stuff via unnessesary and unwanted express shipping that charges an exremely high amount of money on top of import taxes. So in the end you have to calculate paying twice as much for everything you order. Their customer service is ignoring the fact that I did not ask for express shipping and forced me to pay the fee. Never buying there again ????
The product I ordered was a completely different color from the photos on the website. I'm not talking different tint, I'm talking greyish/desaturated blue vs bright blue. I wrote customer service about this, showing the photos on the site and a photo of what I received and they blamed it on my camera or screen.
Quality also got a lot worse, these leggings really used to last, but now it already has a hole next to the seam after wearing it only a few times.... I used to choose blackmilk because of its premium quality, but it seems there's no difference anymore between a blackmilk legging and one from wish/alibaba except the price
Black Milk Clothing Questions & Answers
Posted on 11/04/2020
Maybe its a legit company but not for international customers that want to issue a return
Posted on 06/24/2019
A good company that tries hard to please the customer - even though sometimes that may not happen...:-(
Posted on 06/23/2019
Styles/patterns and cost - also sizing is my main concern and thier stuff actually fits me - unlike most other leggings which are too short!
Posted on 11/04/2020
Only email and they wont let you contact a supervisor
Posted on 06/24/2019
Usually good - sometimes have online chat help - but also have to wait for email replies sometimes too... so a bit hit and miss...
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